Refund and Returns Policy for PictureVetaWorld

Effective Date: January 15, 2025

Introduction

At PictureVetaWorld, we strive to provide our customers with exceptional artwork and a satisfying shopping experience. If for any reason you are not completely satisfied with your purchase, we are here to help. This Refund and Returns Policy outlines the terms and conditions under which you can return items and request a refund.

1. Eligibility for Returns

You may return an item within 30 days of receiving your order if it meets the following criteria:

  • The artwork is in its original condition and packaging.
  • The artwork has not been used, displayed, or altered in any way.
  • The return request is initiated within the specified return period.

2. How to Initiate a Return

To start the return process, please follow these steps:

  1. Contact Us: Reach out to our customer service team via email at contact@picturevateworld.xyz or call us at 504-241-7226. Please provide your order number and the reason for the return.

  2. Return Authorization: Once your request is reviewed, we will provide you with a Return Authorization Number (RAN) and specific instructions for returning the item.

  3. Package the Item: Securely package the artwork in its original packaging, including any accessories, certificates, or documentation that came with it. Clearly write the Return Authorization Number on the outside of the package.

  4. Ship the Item: Return the item to the address provided in the return instructions. We recommend using a trackable shipping service to ensure the return is received.

3. Refund Process

Once we receive and inspect your returned item, we will notify you of the status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a certain number of days, depending on your bank’s processing time.

4. Non-Refundable Items

Certain items are non-refundable, including:

  • Custom or personalized artwork.
  • Items marked as final sale at the time of purchase.

5. Damaged or Defective Items

If your artwork arrives damaged or defective, please contact us within 48 hours of receipt. We will work with you to resolve the issue by offering a replacement or a full refund, including any shipping charges incurred. Please include photos of the damage when you contact us to expedite the process.

6. Shipping Costs

Shipping costs for returned items are generally the responsibility of the customer unless the return is due to a mistake on our part (e.g., wrong item shipped, damaged item). We recommend using a trackable shipping service for returns to ensure they arrive safely.

7. Changes to This Policy

PictureVetaWorld reserves the right to update this Refund and Returns Policy at any time. Any changes will be reflected on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about our practices.

8. Contact Us

If you have any questions or concerns regarding our Refund and Returns Policy, please feel free to reach out:

Thank you for choosing PictureVetaWorld. We appreciate your business and are committed to ensuring your satisfaction!